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Code Of Conduct

Complaints Resolution

If you have a complaint pertaining to the Code of Conduct for the Credit and Debit Card Industry, you may file a complaint through a variety of channels:

  • Online 
  • Telephone
  • Mail

Please visit the Financial Consumer Agency of Canada’s website for more information on merchant rights under the Code of Conduct for the Credit and Debit Card Industry in Canada.

Following receipt of your complaint we will:

  • Acknowledge receipt of your complaint within five (5) business days.
  • Provide our final decision in writing within ninety (90) days of receiving your complaint

If we cannot provide a response to you within 90 days you will be informed of the delay, reason for the delay, and the expected response time.

By Telephone
1-888-839-1901

By Mail
372 Saint- Catherine West
Suite 406
Montreal, QC H3B 1A2